FAQ

If you are able to pay in person at the time service is completed we accept venmo, zelle, cashapp, and credit/debit cards. However, if you are being invoiced we accept ACH and Credit/Debit card payments only. We DO NOT accept cash or checks.

The short answer is yes. We ask that if you need to cancel or reschedule you do so by 3:00pm 2 business days before the scheduled service to avoid any fees. A 50% fee is assessed for any cancellations/reschedules that occur within 48 hours of the scheduled service. The full service fee is assessed for any cancellations made within 24 hours of the scheduled service. (i.e. if the service is scheduled for Monday and you cancel/reschedule on Thursday before 3:00pm, you will not be assessed a fee. If you cancel/reschedule after 3:00pm Thursday but before 3:00pm Friday, you will be charged a cancellation/rescheduling fee which is 50% of the service fee. If you cancel/reschedule after 3:00pm Friday you will be charged the full service fee. For those who are being invoiced payment is due within 3 days of the invoice date. A late fee of 5% is applied to all invoices once they have become past due.

We try to make life easier for our clients. While we do offer different payment options for those who are home at the time service is completed we have to have a way to ensure we get paid for services rendered in the event someone is not home or if there are any fees due to cancellation, rescheduling or late payments if being invoiced.

We believe our work speaks for itself and as such there are no long-term contracts or a specific number of appointments.

Payment for all services are due at the time service is completed. The only exception to this is when a down payment is required. In this case a 25% down payment will be required with the remaining balance due the day service is completed.

Absolutely not! With Champions Cleaning Services, we have it set up to where you can see an estimate before you confirm your appointment. All you have to do is enter details about the place being cleaned (the only info we collect is your phone and email) all other info is received once you confirm your booking.

If you want to be home or out on a lunch date it’s completely up to you. We don’t require you to be home. However, if you’re not going to be home, make sure you let us know how to access your property by adding the information in the section labeled "Access Details and Additional Information".

Absolutely. All of our staff goes through a screening process that includes a background check, reference checks and in-person interviews.

We understand the value of having someone you like and enjoy working in your home. As such, the cleaners sent to your home for your first cleaning will continue to service your home unless you or they request a change or if scheduling conflicts or other life matters prevent us from sending your regular cleaners to you.

While we strive to ensure your cleaners arrive on-time we cannot guarantee that they will arrive at the exact time you scheduled us. We do allow a window of 30-45 minutes due to traffic and weather circumstances. You will be contacted via email and/or text when your cleaner is on the way.

We use products from Aspen Clean, Bio-Kleen, Vectex and Arm & Hammer. These products are natural cleaning products and are kid, pet and environmentally friendly. If there are cleaning products you prefer us to use all we ask is that you provide them and we will be happy to accommodate you.

Your satisfaction is important to us. If there are any issues we ask that you notify us within 24 hours after service has been completed so we can address the issue(s). Service Provided Action taken Additional cost to you Deluxe Cleaning The cleaning technician will return $0 Move In/Out Cleaning The cleaning technician will return $0 General Cleaning The cleaning technician will return $0 - $53/hr Budget Cleaning The cleaning technician will return $53/hr Maintenance Cleaning The cleaning technician will return $0 Refunds if given are rare and are done so at our discretion and will not exceed 25% of the service fee.

Unfortunately, we are not able to accommodate same day cleanings at this time.

We allow you to schedule as far in advance as necessary. However, most people don’t schedule anything more than 30 days out.